Support Updates 2021

New Hours

The Technology Support Center (TSC aka Help Desk) and Campus Operator Services (COS aka BYU INFO) will change hours of operation beginning Saturday, May 1, 2021. This change is part of an effort to focus resources on times when support is most needed.

New hours for the Technology Support Center beginning May 1, 2021:

• Mon-Fri 6 am–10 pm, Sat 9 am–6 pm
• Closed Sundays and most holidays
• Extended hours scheduled during busy times like start-of-semester
• The OIT Operations team will be watching system status 24x7 and is able to handle any serious issues during the times the TSC is closed

New hours for Campus Operator Services beginning May 1, 2021:

• Mon-Sat 6 am–10 pm
• Closed Sundays

How to Reach Us

The Technology Support Center provides support for all things technology at BYU. Need to get on WiFi? Having trouble with Duo? The TSC is the team to contact.

Contact the Technology Support Center (TSC):

• Call or Text 801.422.4000
• Chat from the IT Support Page
• Email it@byu.edu

Campus Operator Services provides all kinds of help and information about campus. Need to reach an employee or department? Want to know what time the game is? The Campus Operators are the team for BYU INFO!

Contact Campus Operator Services (COS):

• Call or Text 801.422.4636 (422 INFO)
• Chat from the BYU home page
• Email byu-info@byu.edu